Your Privacy Is Our Responsibility

Introduction and Purpose of This Policy

hc77 is a trusted online casino and betting platform in Bangladesh. Keeping our platform users' personal information secure is one of our highest priorities. This Privacy Policy ("Policy") explains how hc77 collects, uses, stores, and where necessary shares your information with third parties.

By using hc77's website or mobile application, you are agreeing to this Privacy Policy. If you do not agree with any condition of this Policy, please refrain from using our services.

Section 1 — Information Collection

hc77 collects your information in the following ways. The information collected is divided into two categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you register with hc77 or use our services, the following information is collected:

• Full name and date of birth
• Email address
• Your chosen username and password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Payment information — bKash, Nagad, or Rocket account number, bank account details
• Transaction history and amounts

1.2 Automatically Collected Information

When you browse our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system
• Page visit time, date, and duration
• Cookies and site usage patterns
• Referral URL (the link from which you arrived at our site)

Section 2 — Purpose of Data Use

hc77 uses your personal information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing the VIP program
• Providing technical support and customer service

2.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Age verification (ensuring access only for users aged 21 and above)
• Complying with anti-money laundering (AML) policy
• Ensuring responsible gaming
• Protecting system security and integrity

2.3 Communication and Marketing

• Sending important account-related notifications
• Sending promotional messages subject to your consent
• Informing you about service updates and new features

2.4 Development and Analysis

• Improving platform performance and user experience
• Monitoring and improving service quality
• Identifying and resolving technical issues

Section 3 — Data Sharing

hc77 does not sell or rent your personal information to third parties. However, information may be shared in the following specific circumstances:

3.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, etc.), identity verification, and technical services. These partners may only use the information to perform specific tasks and are bound to comply with our privacy standards.

3.2 Legal Obligations

If it is necessary to provide information in response to a court order, a directive from a regulatory body, or a lawful request from a law enforcement agency, hc77 may provide the information in accordance with applicable law.

3.3 Fraud Prevention

Information may be shared with relevant bodies in specific cases to detect fraudulent activity and ensure platform security.

Section 4 — Data Storage and Security

4.1 Retention Period

hc77 retains your personal information only for as long as it is needed to provide services or to meet legal obligations. In general, even after an account is closed, certain information may be retained for a defined period due to specific legal requirements.

4.2 Technical Security Measures

To keep your information secure, hc77 takes the following technical measures:

• SSL (Secure Sockets Layer) encryption — for all data transfers
• Encryption of stored data (encryption at rest)
• Two-factor authentication facility
• Regular security audits and vulnerability testing
• Access controls — only authorised personnel can access data
• Data backup and recovery systems

4.3 Steps in Case of a Data Breach

If a data breach occurs that poses a risk to your rights and freedoms, we will notify the affected users as quickly as possible and take the necessary remedial steps.

Section 5 — Cookies and Tracking Technologies

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. hc77 uses cookies for the following purposes:

• Essential cookies: To maintain login sessions, ensure security, and keep core functionality running. These cannot be disabled.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To monitor platform usage and improve services.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some platform features from working properly.

Section 6 — Your Rights

As a user of hc77, you have the following rights regarding your own personal information:

6.1 Right to Access

You can find out at any time what information hc77 holds about you. To make this request, contact our support team via live chat or email.

6.2 Right to Rectification

If there is any inaccuracy in the information stored about you, you may request that it be corrected. We will make the necessary corrections as quickly as possible.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing investigations.

6.4 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

6.5 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. After such a request, we will stop sending you marketing messages.

Section 7 — Protection of Minors

hc77 is intended solely for persons aged 21 and above. We never intentionally collect personal information from minors (under 21). An age verification process is conducted at the time of registration.

If we learn that a minor has opened an account on our platform, we will immediately close that account and delete all associated information.

Section 8 — International Data Transfers

To provide hc77's services, some information may be transferred to and stored on servers located in various countries. For such transfers, we ensure that appropriate data protection measures are in place at the destination and that applicable law is being followed.

For every instance of data transfer, we ensure the necessary contractual safeguards are in place, such as including applicable Standard Contractual Clauses.

Section 9 — Changes and Updates to This Policy

hc77 reserves the right to change or update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• A clear notice on the website homepage
• A notification to your registered email address (where applicable)
• A change to the "Last Updated" date of the Policy on this page

If you continue using the platform after a revised Policy is published, that will be taken as your acceptance of the new Policy. We therefore advise you to review this page regularly.

Section 10 — Applicable Law and Jurisdiction

This Privacy Policy is governed in accordance with applicable international data protection standards. Any dispute or claim arising from this Policy will be addressed through negotiation.

Please contact our support team first, and we will always endeavour to resolve your issue fairly and promptly.